The system, live
Simulation of the deployed system · details anonymized
The business
A firm where every inquiry was read, judged and forwarded by a person. Intake quality was good. Intake speed was the problem, and speed is what wins the client.
How they operated before
- Inquiries arriving by phone, email and web form with no shared queue
- A paralegal reading every message to decide where it belonged
- Conflict checks run by hand against a spreadsheet
- Statute deadlines tracked by whoever noticed them
What Tavo built
- Intake built into the firm's site rather than bolted on
- A four step pipeline: extract, classify, summarize, route
- Structured extraction of parties, dates and matter type
- A one page matter brief and a drafted attorney handoff
What changed
4
Automated steps from email to routed matter
1
Page brief replaces the email chain
0
Inquiries waiting in an unwatched inbox